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Can I use Zapier to manage Paddle alerts?

Yes! If you wish to trigger actions based on the alerts/webhooks sent by Paddle using Zapier, you can do so by following the instructions below:

Note: you will need to create ‘paths’ after the ‘trigger’ step should you need separate actions for different Paddle alerts (more information on this after step 10).

  1. If you don’t already have an account, set up a new account with Zapier at: https://zapier.com/sign-up/

  2. Click “Make a Zap!” button Make a Zap! button

  3. Choose “Webhooks” Webhooks

  4. Select “Catch the Hook” option Catch the Hook

  5. On the next step leave the field blank and click “Continue” Continue

  6. You will see a Zapier URL Zapier URL

  7. Copy the Zapier URL, then go to the Paddle dashboard > Vendor Settings > Alerts, then click on the “Webhook Simulator” button Webhook Simulator

  8. Paste the Zapier URL into the “Test URL” and click on the “Call Webhook” button at the bottom of the page

  9. Once you have done the above, go back to Zapier, you should be able to see the payload of the test webhook you’ve just fired Test webhook

  10. Once you are happy, press the continue button on Zapier*, then add the desired action Zapier action

    *If you require separate actions for different Paddle alerts, you will need to create a ‘path’ step before linking this to an ‘action’. Each path should be dedicated to one specific alert. To do so, please follow the instructions below:

  11. In the left-hand column, scroll down and select ‘Add a Step’ Screenshot

  12. Click ‘Path’. Screenshot (1)

  13. Select the default paths (either in the left-hand or right-hand column) and edit the path name and path rule Screenshot (2)

  14. For the path rule, select ‘Alert Name’ in the first dropdown, then ‘(Text) Exactly matches’ in the second dropdown, and finally the corresponding alert name required.All the alert names can be found here for non-subscription alerts, and here for subscription-based alerts.Next, add an action via the ‘Add a Step’ in the left-hand column. Click ‘Save & Close’ after the path has been set up and repeat this for all other paths Screenshot (3)

  15. To add more paths, click on the ‘+’ button in the left-hand column in the Paths step Screenshot (4)

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