As noted previously, Paddle operates as a reseller and merchant of record. Paddle has a non-exclusive licence to resell software to buyers on behalf of software suppliers. Paddle is, therefore, the principal in the sales transaction between Paddle and the software buyer, and offers customer support for all order-related queries.
However, while buyers are acquiring the product from Paddle, the product itself is licensed by the software developer. In the same way that if you were to buy a computer through a retailer; purchase- related queries would be directed to the retailer, but product related queries would be directed to the manufacturer.
We are happy to provide information regarding the payments, but sometimes questions in business due diligence documents are best directed to the licensor of the software. Of course, we review all documents that are sent in by buyers and will complete information that may pertain to the sale transaction. We will be happy to liaise with the seller to be sure your document gets to the appropriate individual to complete it.