I have a charge from Paddle, what's that all about?
What is Paddle?
Paddle is a merchant of record that acts to provide a payment infrastructure to thousands of software companies around the world. When you buy a product or a subscription developed by one of the software companies that we provide these services for, Paddle the is one you are purchasing from and who is responsible for charging you for the product you've bought.
Why do I have a charge from Paddle.net?
If you're seeing a charge from Paddle on your bank or credit card statement, it is likely you have purchased or subscribed to a product supplied by one of the thousands of software companies in our network. If you're unsure which product or service that charge relates to, visit paddle.net where we can help you find the details of your transaction.
What has Paddle charged me for?
To find out what you have been charged for by Paddle, visit our support chat on paddle.net, where you can look up your transaction details. You can also take other actions, like cancel a subscription or request a refund.
How do I cancel a subscription Paddle is charging me for?
If you'd like to cancel a subscription billed by Paddle, visit our support chat on paddle.net. You'll be asked for your email or transaction details to locate the subscription. You can also look for the link to paddle.net in an email you have received from Paddle, which will automatically share your subscription order details with our virtual assistant.
How do I request a refund from Paddle?
If you're eligible for a refund, you can request it through our virtual assistant on paddle.net.
Paddle's refund policy is detailed in our buyer terms under "consumer right to cancel", available here.
In some instances, we will be under instruction to follow the refund policies of the particular product or service supplier the transaction relates to. Visit their website for details.
Why do software companies sell through Paddle?
By handling transactions for the software companies we work with, Paddle takes care of a lot of complicated back-office work, like global banking, managing foreign exchange, and filing sales taxes internationally. This frees up the company's time and resources to focus on other things, like improving its products.