Digital River facilitates the e-commerce transactions for global brands, but takes no responsibility for customer support, leading to a TrustPilot score of just 1.5.
Whereas, Paddle’s customer support team works with each Paddle customer to optimize their success and Paddle's billing support team takes care of your customers' subscription queries within a 14-hour response time, leading to a 95% customer satisfaction score.
Go-to-market faster with Paddle
Digital River has limited capability to support SaaS companies as they expand internationally, launch new products or move upmarket or downmarket.
Paddle’s payments infrastructure platform provides you with all the resources, support and technology you need to boost your revenue across the entire payment process and each customer lifecycle no matter the go-to-market strategy.
Lower cost with all-in-one pricing
Pricing is not just about value for money, but transparency too. Digital River’s hidden extra costs therefore negatively impacts budgets and trust.
Paddle offers everything you need to sell software within one simple tool - all under one fully transparent cost.
One single source of truth
Payments infrastructure advisory
Start selling with Paddle
From subscription billing and global payments to simplified invoicing and worldwide compliance, Paddle’s all-in-one platform has everything you need to grow your Saas business. Book a free consultation to find out more.