Maintaining high net dollar retention (NDR) can maximize the lifetime value of your customer base, reduce customer acquisition costs, and ensure financial stability in SaaS. But how do you monitor this crucial metric? Better yet, how do you improve it?
Join Stephen Ngo, Lead Strategy Manager at Paddle, Jorge Lluch, Co-Founder at Abacum and Erik Holm, CFO at Planhat as they delve into the importance of NDR for them and their customers.
1 hour
Originally streamed May 31, 2023
It’s 2023. Real-time visibility on retention and sustainable growth is key.
Maintaining high net dollar retention (NDR) can maximize the lifetime value of your customer base, reduce customer acquisition costs, and ensure financial stability in SaaS.
But how do you monitor this crucial metric? Better yet, how do you improve it?
Join Stephen Ngo, Lead Strategy Manager at Paddle, Jorge Lluch, Co-Founder at Abacum and Erik Holm, CFO at Planhat as they delve into the importance of NDR for them and their customers.
Key takeaways:
Paddle Billing
ProfitWell Metrics
