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A merchant of record built for software companies

Choosing the wrong merchant of record can mean wasting time on legacy issues, poor support, and inflexible billing. Paddle is the only Merchant of Record built specifically for the software industry.

The challenge with legacy merchant of record

Businesses have been using a merchant of record to sell online for decades; It’s the best way of sidestepping a fragmented, risky payments stack. 

But most options on the market were created in the pre-SaaS world. Dealing with them these days means lots of versioning issues and hacks. Not to mention slow support. 

You are most likely using the right model, but the wrong platform. 

Why Paddle is different

Paddle uses the proven MOR business model and applies it to a modern, fast-growing payment infrastructure. For the best of both worlds. So you can have complete confidence in your payment partner. We take all responsibility and liability for payment methods, global sales tax liability, billing support, and more for 3000+ software companies.

The bottom line: less time maintaining a legacy system, more time growing with a reliable, modern merchant of record.

Better

Land & expand customers with modern SaaS experiences

Faster

No slowdowns to build, maintain, and fix your payment stack

Simpler

Avoid add-on fees, overcharges, and wasted resource

Safer

De-risk your payments with a more reliable infrastructure

Futureproof your business

  • Data and customer portability in the event you choose to leave Paddle.
  • No micro charges or hidden fees.
  •  A partner who will fight chargebacks and fraud to protect your revenue.

A growth partner

  • Guidance, strategies, and insights from our expert SaaS advisors.
  • Highly-rated support for both your team, and your customers.
  • Put volume through a platform that optimizes every dollar, at every step.

Integrate a reliable, modern system

  • Don’t inherit your provider’s tech debt.
  • Avoid rebuilds, workarounds, and hacks caused by legacy systems.
  • Mitigate risk with payments infrastructure that’s optimized for B2B SaaS.
Paddle takes fraud concerns off your plate
Various members of the Paddle team working at our London hub
Focus on SaaS growth

The results speak for themselves…

As an MoR managing the payments stacks, subscriptions, sales tax, and more on behalf of over 3000 software companies, we have found that sellers who move to Paddle usually see:

  • 35% lower cost of revenue delivery
  • 25% higher payment acceptance rate
  • 20% improved Net Revenue Retention (NRR)
  • 100% Tax and regulatory compliance in every jurisdiction you sell to

With Paddle, we can reach a wider global audience and localize their experience more easily.

Patrick MüllerProduct Manager