Internally, our Employee Net Promoter Score (ENPS) is now at 63 compared to 47 last year.
The area that has the highest score is ‘freedom to work/autonomy’ which is a strong indicator that flexible working is adding value to our employees’ lives.
We also asked Paddlers to rate our digital first principles, the levels of all company information they receive, and their experience of working across multiple time zones. All areas scored higher than four out of five. In response to the question ‘do you feel empowered to decide where you work?,’ we scored 4.6/5, which shows that Paddle @ Work is moving in the right direction.
This year, we also saw the launch of our first Employee Resource Groups (ERGs). These are run by Paddlers, with support of the People team, and are a fantastic example of internal community building between our global teams.
The first ERG was the Rainbow Collective, a space for LGBTQIA+ Paddlers and allies. It’s built on three pillars, Advocate, Celebrate, Educate, and has welcomed members from around the world. The ERG is still in its early days but already they’ve hosted in-person and virtual socials and are leading the celebrations of awareness days across the company. In August, Rainbow Collective celebrated its launch by hosting a company-wide event; a panel discussion with three external guest speakers that was hosted in our London hub and streamed live around the world.
Building digital first communities and creating safe spaces can be especially important for the members of these groups. We work hard to foster a culture of inclusivity and we want to ensure that every Paddler feels seen and represented. We’re already starting to see the positive impact of our ERGs and we’re looking forward to seeing more groups launch over the next year.