How Paddle can help you manage chargebacks
Preventing chargebacks is key to the health of your business. Paddle’s team can help you minimize chargeback risk. What we do for you:
Paddle helps you optimize your comms
The Paddle team offers support and advice to help you avoid chargebacks, guiding and educating you on best practices. This can include everything from explicit billing descriptors, to transparent communication, and prompt customer complaint resolution.
Paddle protects you from fraud
We leverage a combination of human expertise and technology to identify and prevent fraud before it happens. We implement a variety of fraud detection and prevention tools that help to identify high-risk transactions and take action to mitigate the risk of chargebacks.
Paddle fights your corner
We challenge a chargeback and provide evidence to the card issuer on your behalf to prove the transaction was valid. This must be done within a certain timeframe and requires detailed documentation to support your case.