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Cancellation Flows
Automated cancellation journeys

Win back churned users with a better offer.

Reduce plan cancellations
by up to 30%

Automatically deliver a cancellation experience that tackles churn and collects valuable insights.


Reduce your churn

Utilize automatic, intelligent salvage offers to keep your customers happy and subscribed.

Actionable customer insights

Gather cancellation insights to help
you diagnose the root causes for
customers leaving your platform.

Global compliance

Retain's Cancellation Flow is the only globally compliant flow on the market, intelligently surfacing compliant flows based on customer jurisdiction.

Cancellation flows that
salvage relationships

New B2B user having setup trouble? Send a Calendly link. DTC customer who’ll buy more a bit later? Offer a smaller or pause plan. The right option for each situation, just in time.

Retain salvages customer relationships before they offboard

Customizable offboarding

Choose from a variety of salvage offers, cancellation reasons, and feedback types you're looking for to best understand & retain your customers.

Cancellation insights

Learn the reason why customers are leaving your platform, at the time they leave - so you can make tactical changes to prevent this in the future.

Retain with Localization is a key part of our retention strategy. It took zero setup, automatically figured out what language customers prefer, and targeted them with the right message at the right time.

Nate GiacaloneGroup Product Manager, Whoop

Stop bleeding customers in 30 minutes flat

Retain plugs right into your existing billing system and works automatically in the background to help prevent churn. Keep development time to a minimum with Paddle Retain.

  • Simple integration
    Just configure your account and add the javascript snippet.
  • Plug and play
    Retain works with your existing billing stack, no need to change payment providers.
  • Custom branding
    Give your customers a fully branded experience in a few clicks.
  • Fully compliant
    Compliant with GDPR, SOC2 and more straight out of the box.
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Cut customer churn by 25-30%, automatically, with Retain

Win back customers before they're lost forever with automated dunning and churn intervention