Following the invasion of Ukraine, many countries are imposing sanctions against Russia and Belarus. This article will be updated frequently to reflect the possible impact on Paddle's sellers and buyers.
Will this impact my payout?
If your payout account is based in Russia it is unlikely that we will be able to send your payout. Almost all transaction methods are currently prohibited by sanctions or have been blocked by providers. If we are unable to send your payout to you, we will continue to hold your account balance until we can once again send it.
Can my customers in Russia still make purchases via Paddle?
No, we do not allow transactions from Russia on Paddle anymore.
Can my customers in Belarus still make purchases via Paddle?
No, we do not allow transactions from Belarus on Paddle anymore.
Can my customers in Ukraine still make purchases via Paddle?
Partially. Buyers based in the regions of Crimea, Donetsk, and Luhansk are currently under sanction and therefore will be unable to complete transactions via Paddle. Buyers based in the rest of Ukraine will be able to complete purchases as usual.
Will my existing subscriptions in affected countries still renew?
All subscriptions from buyers located in Russia/Belarus have been canceled as of April 2023. Subscriptions from buyers based in Ukraine will continue to renew normally as long as the buyer was not from one of the sanctioned regions (Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia).
Can I refund transactions for affected subscriptions?
No. The restrictions which prevent new transactions also affect refunding previously completed transactions. The same restrictions also prevent customers from raising chargebacks on affected transactions.
Can Paddle block customers from Russia / Belarus from using the checkout?
Transactions from Russia/Belarus are already blocked at the checkout level.
Can software businesses from Russia still sign up for a Paddle account?
No. Software businesses from Russia/Belarus or any of the sanctioned regions (Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia) won't be able to sign up for an account.