ForwardAugust 8th: We unveil what’s coming next for Paddle’s products   Join us
What is identity verification?

What is an identity verification check?

An identity verification check is an identification check on persons of significance in the business, such as a UBO (Unique Beneficial Owner). 

How will I know who in my business needs to perform the identity verification check?

Our dedicated Verification team will reach out with a list of names for whom we will need an email address in order to start the identity verification process.

If you are a registered business, we require the information of a Business Owner that owns more than 25% of the shares in the company. If you are an individual, you will be the person required to do the identity verification check.

The entire process only takes a few minutes.

Who performs these checks?

We have partnered with Onfido, an industry-leading ID verification solution that is used by companies like Google and Uber.

What does this identity verification check actually entail?

Our Verification team will email the relevant people in the business to advise them that they are required to complete an identity verification check and provide information on how to perform the check. Shortly after, they will receive an email from our partner Onfido. This email will contain a link that will take you to the required form.

This form will ask you to share some personal information (such as full name, date of birth, and nationality) and provide a copy of your ID document. 

Is my data safe with Onfido?

Yes, Onfido protects user data in line with the highest standards of information security. You can read more about Onfido’s security here.

How long does an identity verification check take?

The identity verification check takes a few minutes to complete. 

Why is this check not integrated with the Paddle dashboard directly?

This is currently in development. We hope to have this process improved as soon as possible. In the meantime, we’re always looking for ways to improve our onboarding experience, so if you have any thoughts or feedback please do get in touch with our team at

Need more help?

Login to your Paddle account to chat directly with our Seller Support Team or…