Once we’ve identified your business, we’ll run identity verification checks on key stakeholders associated with your business.
If you’re a registered business, we’ll need to verify the identity of at least one business owner. Our team will contact you by email to request contact details for relevant stakeholders required to complete identity verification.
If you are an individual or sole trader, you will be the person required to do the identity verification check.
How do I complete Identity verification?
When you start onboarding, we'll guide you through identity verification - either inside your Paddle dashboard or via a link we send you by email. Most sellers complete it in just a few minutes.
What we ask for depends on where you're based and the details you've shared. You don't need to choose a path - we'll route you to the right one automatically:
- In many cases, we can verify your identity in the background using the information you've already provided.
- If we need more information, you'll be asked to upload a government-issued ID and a proof of address via our partner Sumsub.
- In some cases Sumsub will also ask you to complete a quick liveness check — a short video that confirms it's really you.
Sumsub are trusted identity verification specialists used by regulated financial businesses worldwide, and they handle your data securely on Paddle's behalf.
If anything doesn't match, we'll reach out and ask for additional documents.
Here are a few top tips from the Paddle team!
Ensure your document is supported by Sumsub, and make sure you take a photo of the original document.
When taking your selfie, make sure to remove your glasses, move hair away from your face, remove hats or scarves and sit in front of a plain background in a well-lit room.
FAQs
How long does the Identity Verification take?
Identity verification is typically instant. However, if your submission requires a manual review, our team aims to complete this within an estimated 1-3 business days.
This timeframe is an estimate and can be affected by our current backlog or if additional information is required to complete the verification.
Who is Sumsub?
Sumsub provide an industry-leading ID verification solution, trusted by thousands of global businesses.
Is my data safe with Sumsub?
Yes, Sumsub protects user data in line with the highest standards of information security. You can read more about Sumsub security here.