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Domain Review

We’ll review your domain(s) to make sure they meet our requirements and that the product(s) being sold meet our Terms & Conditions and are within our Acceptable Use Policy.

The following steps will need to be completed for each domain you submit for review.

  1. Domain ownership check
  2. Domain verification

You should submit each domain that you plan to launch a checkout from, but you’ll only need one domain approved to progress to the next step in the verification process. 

Submitting domains for review

If you provided a website address during sign up, then we’ve already submitted it for review on your behalf.

You can submit additional domains for approval at any time.

Domain ownership check

You should have received an email from us with the subject ‘Verify domain ownership’.  

The email will contain a verification code. You must then manage your domain’s DNS settings and input that code into a new DNS record. Read our FAQ for more information.   

Domain verification

Once you’ve successfully completed the Domain Ownership Check, our team will start reviewing your domain to ensure it meets our requirements and Acceptable Use Policy.

This usually happens without any action required from you. However, in some cases, our team may contact you by email for additional information.

When reviewing domains, we must ensure the following is available on your website.

  • A clear description of your what your product does
  • Information about your pricing
  • Your Terms & Conditions, Privacy Policy and Refund Policy are visible on the website

Your website must be online, and it must have an SSL certificate on it (HTTPS)


What is DNS, and how do I add a new record?

Domain Name Servers are internet nodes dedicated to linking domain names to values (such as IP addresses or verification codes). These servers store and manage such links through records, working like a “phone book” for the internet.

You should be able to update the DNS records of your domain as follows:

  1. Log in to your Domain Provider’s online portal or control panel.
  2. Look for the section to manage domains and DNS.
  3. Add a new record with the following information:
    Host: @
    Type: TXT
    Value: paddle-verification={xxx}

Please note that these steps may vary among different providers, and this is a general guideline. Once you’ve added the new record, it may take from 15 minutes to 48 hours for your update to spread globally. Meanwhile, we will be querying our trusted Name Servers on an hourly basis to ensure we will get your updates as soon as possible.

It is also important to note that for every domain and subdomain submitted for approval, a separate DNS verification check will be required.

I’m having trouble editing my domain’s DNS record, what should I do?

If you are using CNAME records in your DNS setup, you may be unable to add further TXT records to verify your domain. In that case, create a file called paddle-verification.txt containing your verification code and upload that file to be hosted on the domain you're requesting approval. Once you’ve done that, reply to the email ‘Verify domain ownership’ with the exact URL to the text file, so that we are able to complete your ownership verification.

Do I need to do this?

Yes, all customers using Paddle need to successfully complete domain review for any domain or subdomain from which they wish to launch a Paddle checkout. This will ensure that you are in full control of who is able to load your Paddle checkout and also ensures that your Paddle checkout remains compliant with industry standards of security and safety.

Be aware that you will only be allowed to sell through the domain(s) that have been approved. For example, if you had ‘domain.com’ approved, but you want to enable Paddle checkouts on a subdomain “mystore.domain.com”, you will need to have that subdomain approved separately.

Note that this, however, does not need to be configured on the Sandbox environment in order to facilitate ease of testing.

What if I’m using a feature of Paddle that does not use domains?

Although the feature you’re using may not be reliant on domains, we do need to know where the product is being sold, so we can ensure that we remain compliant with industry requirements. You can contact our Customer Support team for more information by emailing us at sellers@paddle.com

Why has my domain been rejected?

You’ll receive an email from our team to provide more information, but typically, rejection reasons fall into these categories:

  1. The products being sold on the website are not in line with our Acceptable Use Policy.
  2. The domain being added was flagged as high risk and potentially does not follow our Terms & Conditions.
  3. Our team has requested more information about your website and we’ve not received a response from you.
  4. The Ownership Check verification was not completed.

If you think we made a mistake with your domain review feel free to contact us. You can do this by replying to the email we’ve sent you.

Can I test my Paddle checkout without domain approval?

Yes, if you would like to test our checkout, you can do so by using our sandbox environment, which doesn't require approved domains.

Need more help?

Login to your Paddle account to chat directly with our Seller Support Team or…