We’ll review your website domain(s) to make sure they meet our requirements and that the product(s) being sold meet our Terms & Conditions and are within our Acceptable Use Policy.

We’ll review your website domain(s) to ensure they meet our requirements, that your product(s) comply with our Terms & Conditions, and that they fall within our Acceptable Use Policy.

Ensure the following information is clearly available across your domain(s):

• A clear description of what your product does
• Pricing information
• Terms & Conditions, Privacy Policy, and Refund Policy
• Your company’s legal name (or the account owner's full name if not registered)
• The site is live and secured with an SSL certificate (HTTPS)

This information can be split across your main domain and subdomains—it doesn’t all need to be on one page, but it must be easy to find.

Domains submitted for approval should be specific to the product you’re selling via Paddle. If the domain includes unrelated products not sold through Paddle, it may lead to buyer confusion and a higher risk of chargebacks, which can impact approval.

You should submit each domain and subdomain you plan to launch a checkout from, but only one approved domain is required to move forward with verification.

Failing to include the required information may result in delays to your domain review.

Submitting your website domains for review

Once you're ready to start verification, head to 'website approval' on the Paddle dashboard. You can find that under 'Checkout' on the left nav bar, or follow the verification prompts on your 'get started' page. 

You can submit additional domains associated with your website for approval at any time.

FAQs

Do I need to do this?

Yes, all customers using Paddle need to successfully complete website domain review for any domain or subdomain from which they wish to launch a Paddle checkout. This will ensure that you are in full control of who is able to load your Paddle checkout and also ensures that your Paddle checkout remains compliant with industry standards of security and safety.

Be aware that you will only be allowed to sell through the domain(s) that have been approved. For example, if you had ‘domain.com’ approved, but you want to enable Paddle checkouts on a subdomain “mystore.domain.com”, you will need to have that subdomain approved separately.

Note that this, however, does not need to be configured on the Sandbox environment in order to facilitate ease of testing.

What if I’m using a feature of Paddle that does not use domains?

Although the feature you’re using may not be reliant on domains, we do need to know where the product is being sold, so we can ensure that we remain compliant with industry requirements. You can contact our Customer Support team for more information by emailing us at sellers@paddle.com

Why has my domain been rejected?

You’ll receive an email from our team to provide more information, but typically, rejection reasons fall into these categories:

1. The products being sold on the website are not in line with our Acceptable Use Policy.
2. The domain being added was flagged as high risk and potentially does not follow our Terms & Conditions.
3. Our team has requested more information about your website and we’ve not received a response from you.

If you think we made a mistake with your domain review feel free to contact us. You can do this by replying to the email we’ve sent you.

Can I test my Paddle checkout without domain approval?

Yes, if you would like to test our checkout, you can do so by using our sandbox environment, which doesn't require approved domains. Please note that you will need to sign up for a sandbox account separately.

What is a processing statement? 

We may ask you to provide processing statements from the last 6 months. A processing statement is a financial document provided by your current or previous payment processor. It contains a record of past transactions, including any refunds or disputes.