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Paddle - Payments Infrastructure for SaaS

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Yes, but you can only do so if the webpage where the Paddle checkout is present is on the localhost (127.0.0.1). Else, you will need to get your domain appro...

Can I test my Paddle checkout without domain approval?

Yes, but you can only do so if the webpage where the Paddle checkout is present is on the localhost (127.0.0.1). Else, you will need to get your domain approved to test it.If you do not yet have a domain and would like to test our checkout, you can do so by using our <a href="https://developer.paddle.com/getting-started/ZG9jOjIxODY4NjYx-sandbox" target="_blank" rel="noopener noreferrer"></a><a href="https://developer.paddle.com/getting-started/ZG9jOjIxODY4NjYx-sandbox" rel="noopener noreferrer" target="_blank">sandbox environment</a>, which doesn&#39;t require approved domains.

Are you looking into getting started with Paddle? You're in the right place. In the "Start" category you will find everything you need to know about Paddle to make an informed decision that we are the right fit for you and to get started!

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You're all set up and are now looking into growing your business with Paddle? You're in the right place. In the "Growth" category you can find details from how upselling with Paddle works to how you can get more of your business by using local currencies.

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Interested to know how you can start selling with Paddle? This is the place to be. In the "Sell" category you can find all about getting set up, from setting up your subscriptions to how we handle tax.

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You want to learn more about how you can manage your Paddle integration? In the "Manage" category you can find more details from how you can manage your subscribers to when you will get your payout.

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Account Verification

This is where you can find information on legal topics.

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There are two checks that need to be carried out to verify an account on Paddle: Know Your Business (KYB) and Know Your Customer (KYC). 

What is account verification?

All Sellers are required to go through an account verification process. There are two checks that need to be carried out for this: Know Your Business (KYB) and Know Your Customer (KYC). We call this your Account Verification.&nbsp;What is a KYB check?A KYB check verifies the business information you provide at sign up. Our dedicated Verification team will get in touch if they require any additional business information to complete this check.&nbsp;How will I know I need a KYB check?Every Paddle Seller is required to go through a KYB check.Who performs the checks?The information you provide at sign up is submitted to a third party tool that we use to identify and verify the business. If more information is required to verify the business, such as proof of business registration, then a member of our Verification team will be in touch.&nbsp;How long does a KYB check take?A KYB check is instant, so unless our Verification team need any further information about your business, there&rsquo;s nothing extra for you to do.What is a KYC check?A KYC check is an identification check on persons of significance in the business, such as a UBO (Unique Beneficial Owner).&nbsp;How will I know who in my business needs to perform the KYC check?Our dedicated Verification team will reach out with a list of names for whom we will need an email address in order to start the identity verification process. If you are a registered business, we require the information of a Business Owner that owns more than 25% of the shares in the company. If you are an individual, you will be the person required to do the KYC check. The entire process only takes a few minutes.Who performs these checks?We have partnered with <a href="https://onfido.com/" rel="noopener noreferrer" target="_blank">Onfido</a>, an industry-leading ID verification solution which is used by companies like Google and Uber.What does this KYC check actually entail?Our Verification team will email the relevant people in the business to advise them that they are required to complete a KYC check and provide information on how to perform the check. Shortly after, they will receive an email from our partner Onfido. This email will contain a link that will take you to the required form. This form will ask you to share some personal information (such as full name, date of birth, and nationality) and provide a copy of your ID document.&nbsp;Is my data safe with Onfido?Yes, Onfido protects user data in line with the highest standards of information security. You can read more about Onfido&rsquo;s security <a href="https://onfido.com/gb/security/" rel="noopener noreferrer" target="_blank">here</a>.How long does a KYC check take?The KYC check takes a few minutes for the Seller to complete. The Verification team will be in touch once they&rsquo;ve processed your information.Why is this check not integrated with the Paddle dashboard directly?This is currently in development. We hope to have this process improved as soon as possible. In the meantime, we&rsquo;re always looking for ways to improve our onboarding experience, so if you have any thoughts or feedback please do get in touch with our team at <a href="mailto:sellers@paddle.com">sellers@paddle.com</a>.

For secure selling via Paddle, all sellers need to provide us with information on the domains from which they would like to launch a Paddle checkout. 

What is domain approval?

In order to sell securely via Paddle, sellers need to provide us with information on the domains from which they would like to launch a Paddle checkout. You can request a domain to be approved <a href="https://vendors.paddle.com/request-domain-approval" rel="noopener noreferrer" target="_blank">here</a>.Once you have requested for a domain or subdomain to be approved, one of our team will review your application and contact you via email with the result of that review. All subdomains that have the Paddle checkout will need to be approved separately. If you have any further questions about the result simply reply to that email or reach out to us via <a data-fr-linked="true" href="mailto:sellers@paddle.com">sellers@paddle.com</a>.<h2>Do I need to do this?</h2>Yes, all sellers using Paddle need to add the domains from which they wish to launch a Paddle checkout. This will ensure that you are in full control of who is able to load your Paddle checkout and also ensures that your Paddle checkout remains compliant with industry standards of security and safety. If you have a staging subdomain, you will need to have its domain approved separately as well.Note that this, however, does not need to be configured on the Sandbox environment in order to facilitate ease of testing.<h2>I&rsquo;m using a feature of Paddle which does not use domains?</h2>Although the feature you&rsquo;re using may not be reliant on domains, we do need to know where the product is being sold, so we can ensure that we remain compliant with industry requirements. You can contact our seller support team for more information by emailing us at <a href="mailto:sellers@paddle.com">sellers@paddle.com</a>.

You can find out why your domain approval request was rejected by responding to the email you received, but you'll find some common reasons in this article.

Why has my domain been rejected?

You will have received an email from our team to provide more information, but rejection reasons fall into these categories:<ol><li>The domain being added was flagged as high risk and potentially does not follow our&nbsp;<a href="https://paddle.com/legal/" rel="noopener noreferrer" target="_blank">terms and conditions</a>.</li><li>The products being sold on the website are not in line with our&nbsp;<a href="https://paddle.com/support/aup/" rel="noopener noreferrer" target="_blank">Acceptable Use Policy</a>.</li><li>Our team has requested more information about your website and we&rsquo;ve not received a response from you.</li></ol><h2>Did we get it wrong?</h2>If we made a mistake with your domain approval feel free to contact us. You can do this by replying to the email we&rsquo;ve sent you. This will automatically be sent to our verifications team.

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