Customer experience

Introducing The State of SaaS Growth: new data and insights from Paddle's seller base

Five SaaS UX and onboarding lessons from the creators of Trafft

Selling SaaS internationally: Risks and opportunities when global becomes local

Four requirements for implementing a customer-first growth strategy

Optimizing your buying cycle stages and converting users

Product-market fit: Finding the best customers for your product

How to construct a customer success strategy with clearly-defined personas, customer journeys, and success metrics

Creating successful SaaS onboarding: Examples, metrics, & checklist

How to build cancellation & exit surveys that reduce churn

SaaS knowledge base: Best practices + 5 top knowledge base platform providers

Why you need a Customer Success team and how to help them succeed

Product engagement guide: Improving engagement to boost retention