WebinarUnpack the hidden costs of fragmented SaaS billing - Nov 29th   Join us
Why has my customer’s transaction been declined?

Occasionally a customer’s purchase will be declined during the checkout process. After entering their details and choosing to pay they will be notified of the decline.

Typically this decline will have been issued by the bank, for several reasons, eg. insufficient funds, they deem the transaction to be fraudulent, an invalid CVV input during the purchase process, etc. A notification outlining why the purchase has been declined will appear on the user’s checkout, allowing them to reattempt the purchase, and prompting them to contact customer support if they require assistance.

Unfortunately, there are occasions when the bank in question provides us with a generic decline, giving us little information on the reason behind their decision.

If the customer’s card information appears to be accurate, we suggest the customer contacts his/her bank for additional information, and for future payments to be accepted.

NB: Do not confuse declined transactions with those that have been flagged. Additional information on these can be found here.

Need more help?

Login to your Paddle account to chat directly with our Seller Support Team or…