This is only applicable to Paddle Classic
Occasionally emails delivered to customers will be lost. You’re able to resend, forward, or preview any email relating to an order. To do this follow the steps below:
- Visit the Transactions page in your Paddle dashboard.
- Lookup or select the order associated with the invoice and/or email you’d like to resend/forward/preview - eventually reaching its unique order page.
- Under “Order History” you should see a list of all emails we’ve attempted to deliver to the customer.
- Examples: Receipt emails, Delivery emails, Checkout Recovery emails
- Next to each of these, you should see the relevant options to “Resend”, “Forward” or “Preview”.