- Navigate to the Retain Interventions Tab
- Search for the the specific user you want to stop Retain for and open up their profile
- Expand the current month and you'll see a "Stop Retain" button

- You can stop Retain for this user's specific failed payment, or permanently blacklist them from Retain's outreach

- If you want to bulk exclude users from Retain, please reach out to us with a list of emails of the users you want to exclude and we're happy to help.
Retain
- How it Works
- Get Started
- Install Engagement Snippet
- Configure
- Stopping Retain's outreach for a specific user
- Can I edit and customize Retain's emails?
- Retain Multi-User Support
- Retain and Secure Customer Authentication (SCA) for Stripe
- Retain and Secure Customer Authentication (SCA) for Braintree
- Connecting Braintree to your ProfitWell Account (outside USA)
- Localization
- Term Optimization Targeting
- How to install the ProfitWell.js Snippet with Google Tag Manager
- Paddle Retain: Cancellation Flow Event Callback
Stopping Retain's outreach for a specific user