Retain can help win back your churned customers with reactivations.

Target already churned customers with variable discounts to have them reactivate their subscriptions in 1-click. To be eligible to use Reactivations, please ensure your platform complies to the prerequisites below:

1. The churned customer is not deleted on Stripe
2. The churned customer has no pre-existing discount applied
3. The churned customer has no trialing subscriptions
4. The churned customer has no active and paying subscriptions
5. The subscription billing period matches the Reactivation offer
6. The subscription only has one plan
7. The subscription is not unpaid
8. The subscription is not incomplete

Email us:

1. How much of a discount you want to offer (i.e., 50%) 
2. How long you want to offer this discount for (i.e., 3 months for monthly, 1 year for annual) 
3. Do you want us to reference a specific product name? (i.e., Retain)
4. What kind of product update do you want to share with your customers? (i.e., “We are now able to combat both voluntary and delinquent churn.”) — It is important to reiterate and reinforce your value proposition to churned customers
5. Do you want us to go after both voluntary and delinquent churn customers?
6. If you are on Stripe, you'll want to listen to metadata": { pw_reactivated": "True" } webhook from inside customer.subscription.created to know when a customer is reactivated.
7. If you are on Recurly, you'll receive a reactivated_account_notification webhook call from Recurly

Contact support@profitwell.com with this information if you're not already in touch with one of our team members.

That’s it! We’ll then be able to provide your customers with seamless 1-click UX to reactivate their subscription. 

Sample emails:

Confirmation modal:

Keep in mind, Reactivations will target:

• Voluntary churn customers 60 days post-churn
• Delinquent churn customers 14 days post-churn

We're happy to experiment with different timeframes to figure out what works best for your business.