Paddle Billing
ProfitWell MetricsPaddle is removing inactive Metrics accounts from our platform in line with our data retention policies, so inactive accounts may be deleted. You may have received an email regarding this, which has directed you to this page.
If you’d like to keep your existing data, simply log in to your account before the date specified in your email, and if you no longer need the account, no action is required.
Below are some frequently asked questions regarding the campaign and potential next steps to follow.
| Question | Answer |
|---|---|
| Why did I receive this email? | We’re contacting a small number of ProfitWell Metrics users whose accounts haven’t been accessed for over 12 months. This is part of Paddle’s standard data management process. |
| What happens after the deletion date? | Your ProfitWell Metrics account and all associated data will be permanently deleted in line with our data retention policy. |
| Can the data be recovered after deletion? | No. Once deleted, the data cannot be restored from our side. However, if you decide to create a new Metrics account in the future, you may be able to re-import historic data from your connected payment providers during onboarding. |
| How can I prevent deletion? | To keep your existing data, simply log in to your ProfitWell Metrics account within 30 days of receiving the email. No other action is needed. |
| Does this affect Paddle Billing or Classic customers? | No. This only applies to the free ProfitWell Metrics product. Paddle Billing, Paddle Classic and Retain (standalone) accounts are unaffected. |
| Who can the user contact with questions? | You can reply directly to the email or contact our Support team at sellers@paddle.com and someone will be happy to help. |