I’m a Consumer

You’ve purchased or want to purchase something from one of our sellers

Buyers can get help with their existing transactions immediately by visiting paddle.net. We’re able to solve 94% of queries in minutes, with the most common queries being related to:

• Refund requests
• Subscription cancellations
• Updating subscription details
• Requesting receipts
• And more

In the event that we’re unable to solve your query, your request will be forwarded to our Buyer Support team directly who will respond to your query via email.

I’m an existing Seller

Get help with using the platform

You’ll find answers to various questions you may have about Paddle in both our Help Centre and Developer Documentation by using the search function. If you’re unable to find answer, you can get in touch with us by following the information below.

Existing vendors can get in touch by emailing our Seller Support team at sellers@paddle.com. Be sure to send an email via an email address linked to your existing vendor account. This ensures we can identify you quickly and link your request to your account.

I want to speak to Sales

You’d like to learn how Paddle can help you grow

Getting in touch with our Sales team is easy. All you need to do is visit paddle.com/demo, where we’ll ask you for some information about your product or company. A member of our team will be in touch shortly to better understand how we can help.