Got a Paddle account? Sign in and use the chat widget to get in touch.

I’m an existing Seller

Get help with using the platform

You’ll find answers to various questions you may have about Paddle in both our Help Centre and Developer Documentation by using the search function. If you’re unable to find answer, you can get in touch with us by following the information below.

Existing customers can get in touch by emailing our Customer Support team at sellers@paddle.com. Be sure to send an email via an email address linked to your existing Paddle account. This ensures we can identify you quickly and link your request to your account.

Alternatively, existing customers can sign in to the Paddle dashboard and use the chat widget in the bottom-right of the page to speak to us. Please note that while this is not a live chat, we’ll do our best to respond as soon as possible.

Reaching out on behalf of a buyer?

You can direct buyers to paddle.net, as detailed below, or email sellers@paddle.com with them cc’d and we’ll connect you with our Buyer Support team.

I’m a Consumer

You’ve purchased or want to purchase something from one of our sellers

Buyers can get help with their existing transactions immediately by visiting paddle.net. We’re able to solve 94% of queries in minutes, with the most common queries being related to:

• Refund requests
• Subscription cancellations
• Updating subscription details
• Requesting receipts
• And more

In the event that we’re unable to solve your query, your request will be forwarded to our Buyer Support team directly who will respond to your query via email.

I want to speak to Sales

You’d like to learn how Paddle can help you grow

Getting in touch with our Sales team is easy. All you need to do is visit paddle.com/demo, where we’ll ask you for some information about your product or company. A member of our team will be in touch shortly to better understand how we can help.